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Connected Services Solutions

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Service Solutions

Bosch Service Solutions is a leading international provider of Business Process Outsourcing for complex business processes and services, predominantly for customers from the automotive and travel and transportation industry.

Our global outreach

40,000 engineers

We are working on solutions for the future. In more than 30 languages and at 26 sites in 15 countries, Bosch Service Solutions develops and implements holistic and innovative service solutions for mobility, buildings and for customer interaction via all communication channels and phases of customer contact.

Networking without limits

Potential developments in Mobility Services are boundless. At our Bosch Service Solutions division, we’re rolling out a fully integrated series of real-time services and solutions that include eCall, breakdown assistance, concierge, maintenance and tracking, all of which can be customized to suit any automotive requirement.

With a commitment to quality and the finer details, Bosch delivers a uniquely user-friendly service while simultaneously securing and monitoring the complex processes that run in the background. This way, we work with you to build a suitable, scalable framework for connected mobility.

We take a holistic approach to digitalizing each journey and pay great attention to every aspect of the experience – inside the car and out. Focusing on great advances in comfort and security, our mobility services combine a history of automotive excellence and software-as-service, for a level of efficiency that gives businesses the competitive edge.

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Video eCall Service

In the event of an accident, an in-built Telematics Control Unit or our retrofitour Bosch Vehicle Link Telematics devices send data like geographical coordinates, crash data and vehicle model to the Bosch emergency center. Where help is needed, immediate assistance is provided in the moment.
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Video Breakdown Service

In the event of a breakdown, help is never far away. Connecting to a Bosch associate using the eCall button, our team will provide sensor-based diagnostics before sending instant support out to your location.
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Video Concierge Service

Get to your destination without doubt or delay with the help of the Bosch in-car concierge. Whether you want advice on the fastest routes and congestion charges, last minute hotel recommendations and booking assistance or even a spontaneous city guide, the Bosch concierge is a must-have companion for every journey.
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Software innovations brochure 2016

Software innovations brochure 2016

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